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1. Complete the online form, print it out and include it when you ship your items to Rago Brothers.
2. When we receive your items, we will email you a repair assessment and a final quote.
3. You can call or email us with your decision and payment information..
4. Once completed, you will receive an email with tracking information for the shipment of your repaired item(s).
1. Once you complete the online form, print it out, and include it when shipping your items to Rago Brothers. After this step, you will have the option to purchase a UPS label to send your items or to purchase a UPS Code that can be shown at any UPS location to have a shipping label printed by them.
2. When we receive your items, we will email you a repair assessment and final quote. Within the email, there will be a link to access your order on our website.
3. Once logged into your account, you can review the quote, approve and submit payment for repairs.
4. Once completed, you will receive an email with tracking information for the shipment of your repaired item(s). All order status and tracking information can also be viewed when logging into your account on our website.
While we are skilled in the craft of leather repair, we cannot guarantee that your item will be returned to its original condition.
We do our best to select and utilize the appropriate process that is suited for your item.
Work performed cannot be undone or returned back to the pre-repair condition.
There are no refunds on any work.
Dyed items may look different when viewed in different lighting.
We offer original hardware for many brands, but not all.
We provide good faith estimates as to when repairs will be completed and/or shipped; they are not to be considered deadlines.
Shipping
Rago Brothers is not liable for any items damaged, lost, or stolen once the shipping carrier has picked up the package. If your item was damaged, lost, or stolen, please contact the shipping carrier to file a claim.
Rago Brothers is not responsible for the incorrect delivery location by the shipping carrier.
The customer is responsible for entering his or her return shipping address. Rago Brothers is not responsible for errors made when the form is completed by the customer.
Returns/Refunds
Work performed cannot be undone and returned back to the pre-repair condition.
All repairs are final sale.
Mail-In Orders (Domestic and International)
It is the customerâs responsibility to list all repairs requested on the
Mail-in Repair Form
under âRepairs Neededâ, so we can provide a price for the requested repairs. Repairs not listed will not be quoted or worked on.
After an item has been received and assessed in our shop, if the customer declines all repair quotes, there will be a nominal shipping fee to return item(s) to a US address, according to the chart below. For International addresses, we recommend that customers mail their items along with a pre-paid return shipping label.
We recommend that customers contact us to get an
Initial Photo Repair Assessment
and an idea of pricing before mailing in an item, by providing photos and a note explaining the areas needing repair.
Price Ranges for US Return Shipping
Shipping costs may vary
Item
Quantity
Price Range for Return Shipping
Handbags, Shoes, Wallets, Belts, & Other Small Leather Goods
1-2
$15 – $20
Handbags, Shoes, Wallets, Belts, & Other Small Leather Goods
3+
$20 and up
Duffels, Luggage, Other Large Items
1+
$30 and up
All mail-in customers will be contacted within approximately 2 business days upon the receipt of their item at Rago Brothers. In the event the customer does not provide Rago Brothers authorization to work on the item or does not request return of the item within 60 days of being contacted, the item will be considered unclaimed property and Rago Brothers will handle the item(s) accordingly.
Free return shipping applies for mail-in repair services totaling $300 or more, within the continental U.S.
Morristown Drop-Off Orders
After one month from the date customers are notified that their items are repaired and ready for pickup, unclaimed items will be sent to storage.
After three months from the date customers are notified that their items are repaired and ready for pickup, unclaimed items will be considered unclaimed property and Rago Brothers will handle accordingly.
It is the customerâs responsibility to list all repairs requested on the Pickup Service Form under âRepairs Neededâ, so we can provide a price for the requested repairs. Repairs not listed will not be quoted or worked on.
Delivery Service Fee is $20 to pick up and drop off any number of items identified on each Pickup Service Form.
After an item has been received and assessed in our shop, if the customer declines all repair quotes, there will be a $20 Delivery Service Fee to return the item(s).
The customer is responsible for entering his or her address on the Pickup Service Form. Rago Brothers is not responsible for errors made when the form is completed by the customer.
We will return your item with care and in a weather-safe package. Once an item has been returned to the address the customer provided on the Pickup Service Form, Rago Brothers is not liable for any item that is damaged, lost, or stolen.
Other
Rago Brothers Shoe & Leather Repair specializes in functional repair. Items of appreciated value, antiques, and other valuable items may have a diminished monetary value after customer-requested repair services are completed.
The use of the words ârestoreâ, ârestoringâ, or ârestorationâ on this website does not mean we can bring any item back to âbrand newâ or âoriginal factory condition.â
