You are using the Guest version of this form.
You can also CREATE an ACCOUNT
or LOGIN if you already have an account. Click here for more information.
Creating an account FAQ
No Account
Account
1. Complete the online form, print it out and include it when you ship your items to Rago Brothers.
2. When we receive your items, we will email you a repair assessment and a final quote.
3. You can call or email us with your decision and payment information..
4. Once completed, you will receive an email with tracking information for the shipment of your repaired item(s).
1. Once you complete the online form, print it out, and include it when shipping your items to Rago Brothers. After this step, you will have the option to purchase a UPS label to send your items or to purchase a UPS Code that can be shown at any UPS location to have a shipping label printed by them.
2. When we receive your items, we will email you a repair assessment and final quote. Within the email, there will be a link to access your order on our website.
3. Once logged into your account, you can review the quote, approve and submit payment for repairs.
4. Once completed, you will receive an email with tracking information for the shipment of your repaired item(s). All order status and tracking information can also be viewed when logging into your account on our website.
While we are skilled in the craft of leather repair, we cannot guarantee that cleaning, dyeing, repairing, altering, or stretching will return your item to its original condition.
We do our best to select and utilize the appropriate process that is suited for your item.
Work performed cannot be undone or returned back to the pre-repair condition.
There are no refunds on any repairs, cleaning, dyeing, alterations, or stretches.
Dyed items may look different when viewed in different lighting.
We offer original hardware for many brands, but not all.
We provide good faith estimates as to when repairs will be completed and/or shipped; they are not to be considered deadlines.
Shipping
Rago Brothers is not liable for any items damaged, lost, or stolen once the shipping carrier has picked up the package. If your item was damaged, lost, or stolen, please contact the shipping carrier to file a claim.
Rago Brothers is not responsible for the incorrect delivery location by the shipping carrier.
The customer is responsible for entering his or her return shipping address. Rago Brothers is not responsible for errors made when the form is completed by the customer.
Returns/Refunds
Work performed cannot be undone and returned back to the pre-repair condition.
All repairs are final sale.
Mail-In Orders (Domestic and International)
It is the customer’s responsibility to list all repairs requested on the Mail-in Repair Form under “Repairs Needed”, so we can provide a price for the requested repairs. Repairs not listed will not be quoted or worked on.
After an item has been received and assessed in our shop, if the customer declines all repair quotes, there will be a shipping fee to return item(s) to a US address, according to the chart below. For International addresses, we recommend that customers mail their items along with a pre-paid return shipping label.
We recommend that customers contact us to get an Initial Photo Repair Assessment and an idea of pricing before mailing in an item, by providing photos and a note explaining the areas needing repair.
Price Ranges for US Return Shipping
Shipping costs may vary
Item
Quantity
Price Range for Return Shipping
Handbags, Shoes, Wallets, Belts, & Other Small Leather Goods
1-2
$15 – $20
Handbags, Shoes, Wallets, Belts, & Other Small Leather
Goods
3+
$20 and up
Duffels, Luggage, Other Large Items
1+
$30 and up
All mail-in customers will be contacted within approximately 2 business days upon the receipt of their item at Rago Brothers. In the event the customer does not provide Rago Brothers authorization to work on the item or does not request return of the item within six months of being contacted, the item will be considered unclaimed property and Rago Brothers will handle the item(s) accordingly.
Free return shipping applies for mail-in repair services totaling $300 or more, within the continental U.S.
Morristown Drop-Off Orders
After one month from the date customers are notified that their items are repaired and ready for pickup, unclaimed items will be sent to storage.
After six months from the date customers are notified that their items are repaired and ready for pickup, unclaimed items will be considered unclaimed property and Rago Brothers will handle accordingly.
Other
Rago Brothers Shoe & Leather Repair specializes in functional repair. Items of appreciated value, antiques, and other valuable items may have a diminished monetary value after customer-requested repair services are completed.
The use of the words “restore”, “restoring”, or “restoration” on this website does not mean we can bring any item back to “brand new” or “original factory condition.”
Privacy Policy & Terms of Use
Rago Brothers Shoe & Leather Repair, LLC, (“Rago Brothers”) operates this website (“Site”), www.ragobrothers.com, to provide users with online access to information about Rago Brothers and the services we provide.
By accessing this Site, you agree to be bound by this Privacy Policy and Terms of Use. If you do not agree to this Privacy Policy and Terms of Use, please do not use this Site.
PRIVACY POLICY
Your privacy is important to us. This privacy policy describes the types of information we gather and use from individuals accessing this Site, www.ragobrothers.com.
Personally Identifiable Information Collection and Use
Personally identifiable information (PII) (such as name, postal address, phone number, email address) is collected online only from voluntary submissions by users of the Site and is used solely for the purpose of contacting users to provide more specific details about the services and products requested.
Legal Disclaimer
In the following circumstances, we may share or transfer personally identifiable information to unrelated third parties: (i) to comply with a legal requirement, judicial proceeding, court order, or legal process served on Rago Brothers; (ii) to investigate a possible crime, such as fraud or identity theft; (iii) in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of Rago Brothers; or (iv) when we believe it is appropriate to do so to protect the rights, property, or safety of Rago Brothers or other persons or entities.
Collection of Information by Third Parties
This Site may contain links to websites or links operated by third parties. Those websites may have their own privacy policy or no policy at all. We do not have any responsibility for those websites, and the information practices of those websites are not covered by this Privacy Policy. In addition, a link to a third-party website does not mean that we endorse or accept any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses, and other items of a destructive nature.
Automatic Information Collection and Use
We and our service providers may automatically collect and use information in the following ways as you navigate around the Site:
Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device. We use this information to ensure that the Site functions properly.
Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Site, and pages visited. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site. We also use cookies to recognize your computer or device, which makes your use of the Site easier. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies in online advertising to track consumer responses to our advertisements. We only collect aggregate information through cookies and do not collect any personally identifiable information through cookies.
You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visithttps://www.allaboutcookies.org.
Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages and HTML‑formatted e‑mail messages to, among other things, track the actions of users and e‑mail recipients, measure the success of our marketing campaigns, and compile statistics about Site usage.
Interest-based advertising: We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Site and other online services, based on information relating to your access to and use of the Site and other online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Site usage levels, diagnosing server problems, and administering the Site. We may also derive your approximate location from your IP address.
Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Site.
Disclaimer of Warranties
The security of your personal information is important to us, and we are committed to handling your customer information carefully. Unfortunately, no data transmission over the internet, or method of electronic storage, can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee its absolute security. Under no circumstances, including but not limited to negligence, shall Rago Brothers or its affiliates be liable for any special, incidental or consequential damages that result from the use of the information or materials on the Site, even if Rago Brothers or an authorized representative of Rago Brothers has been advised of the possibility of such damages.
Because some states do not allow the exclusion or limitation of certain categories of damages or implied warranties, the above limitations may not apply to you. In such jurisdictions, Rago Brothers’ liability is limited to the greatest extent permitted by law.
Business Transfers
In the event that Rago Brothers sells substantially all of its assets, personally identifiable information of users of the Site and aggregate information will likely be one of the transferred assets.
Changes to this policy
We reserve the right to update or modify this policy, at any time and without prior notice, by posting the revised version of this policy on our Site.
Minors
We are sensitive to parents’ concerns about the collection of personally identifiable information from children. Our Site is not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent.
Contact information
If you have any questions, comments or concerns regarding this privacy policy and/or practices, please send a note by email or postal mail to:
Access to and use of Rago Brothers website (“Site”), www.ragobrothers.com, is governed by the terms of use set forth below, as well as any applicable laws, statutes, ordinances and regulations.
Permitted Use of The Site
You may use the Site, and the information, writings, images and/or other works that you see, hear or otherwise experience on the Site (singly or collectively, the “Content”) solely for your non-commercial, personal purposes and/or to learn about Rago Brothers services, and solely in compliance with these Terms of Use.
Prohibited Use of The Site
By accessing the Site, you agree that you will not:
Use the Site in violation of these Terms of Use;
Copy, modify, create a derivative work from, reverse engineer or reverse assemble the Site, or otherwise attempt to discover any source code, or allow any third party to do so;
Sell, assign, sublicense, distribute, commercially exploit, grant a security interest in or otherwise transfer any right in, or make available to a third party, the Content or Service in any way;
Use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Site in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;
Use the Site in any manner that damages, disables, overburdens, or impairs any Rago Brothers’ website or interferes with any other party’s use and enjoyment of the Site;
Mirror or frame the Site or any part of it on any other website or web page.
Attempt to gain unauthorized access to the Site;
Access the Site by any means other than through the interface that is provided by Rago Brothers for use in accessing the Site;
Use the Site for any purpose or in any manner that is unlawful or prohibited by this Agreement.
Intellectual Property Rights
The materials located on the Site, including, without limitation, the text, graphics, and all other audible, visual, and downloadable materials, as well as the selection, organization, coordination, compilation, and overall look and feel of the Site (collectively, the content) are the property of Rago Brothers or its licensors or designees and are protected by copyright, trademark and other intellectual property laws. All right, title and interest in and to the content are owned, licensed and/or controlled by Rago Brothers. Any copying, redistribution, retransmission, publication, uploading or modification of any of the content is strictly prohibited without the express written consent of Rago Brothers or a Rago Brothers representative.
Privacy Statement
We are committed to protecting the privacy of the users of its Site. For information on how information is collected, used or disclosed by us in connection with your use of this Site, please consult our privacy policy.
Links to Third-Party Web Sites
Links to third-party websites or information are provided solely as a convenience to you. If you use these links, you will leave the Site and will be subject to the terms of use and privacy policy applicable to those web Sites. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by us of the third party, the third-party website, or the information there. We are not responsible for the availability of any such web Sites and is not responsible or liable for any such websites or the content thereon.
Unsolicited Information
We do not want to receive confidential, proprietary, or other unsolicited information from you through our Site. Any communication or material you transmit to the Site by electronic mail or otherwise, excluding personally identifiable information about yourself, including, but not limited to any questions, comments, suggestions or the like will be treated as non-confidential and non-proprietary by us. By transmitting such communications, you automatically grant us royalty-free, perpetual, irrevocable non-exclusive license to use reproduce, modify, publish, edit, translate, distribute, perform, and display such material(s) alone, or as a part of other works in any form, media, or technology whether now known or hereafter developed and to sublicense such rights to anyone. Anything you transmit may be used by the us for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products or services using such information.
Disclaimer of Warranties
If you access this Site or any material available through this Site, you do so at your own risk. The Site is provided “as is”. We make no representation or warranty of any kind whatsoever to you or any other person relating in any way to the Site. We disclaim to the maximum extent permitted by law, any and all such representations and warranties. Without limiting the generality of the foregoing, we disclaim to the maximum extent permitted by law any and all warranties, express or complied, including, without limitation, any (i) warranties of merchantability or fitness for a particular purpose, (ii) warranties against infringement of any third party intellectual property or proprietary rights, (iii) warranties relating to delays, interruptions, errors, or omissions in the Site, or any part thereof, (iv) warranties relating to the transmission or delivery of the Site, (v) warranties relating to the accuracy or correctness of data, and any other warranties otherwise relating to performance, nonperformance, or other acts or omissions by us. Further, and without limiting the generality of any of the foregoing, there is no warranty that the Site will meet your needs or requirements or the needs or requirements of any other person. In addition, you acknowledge and agree that Rago Brothers’ warranty does not cover telecommunications or internet outages caused by third parties or otherwise outside of our control. Services may be limited by many factors, including inherent risks of the internet.
Because some states do not allow the exclusion or limitation of certain categories of damages or implied warranties, the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
Limitation of Liability
In no event will Rago Brothers or its affiliates or any party involved in creating, producing or delivering this Site be liable in any manner whatsoever for any incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this Site, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure (including loss profits, loss of business or data, business interruption, and damages that result from inaccuracy of the information or inconvenience, delay, or loss of the use of the Site).
We reserve the right to alter the content of this Site in any way, at any time, for any reason, without prior notification, and will not be liable in any way for possible consequences of such changes.
The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence strict liability or any other basis, even if Rago Brothers or its affiliates or any other party has been advised of the possibility of such damages.
Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdictions shall be limited to the extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Rago Brothers, its respective successors, assigns, affiliates, distributors, licensees and their past and present officers, directors and employees, representatives, and agents from and against any suit, claim, liability, or proceeding in connection with any third party claim due to or arising out of your violation of these terms of use.
Severability and Integration
These terms of use constitute the entire agreement between you and Rago Brothers regarding the use of this Site, superseding any prior or contemporaneous communications and proposals between you and Rago Brothers. If any provision of these terms of use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms of use and shall not affect the validity and enforceability of any remaining provisions.
Termination
You acknowledge and agree that Rago Brothers, in its sole and absolute discretion, may, without notice to you, suspend or terminate your use of, or access to all or part of this Site, and remove and discard any information or content or any of the Site, for any reason. You further agree that Rago Brothers shall not be liable to you or to any other person as a result of any such suspension or termination.
Governing Law and Forum
These terms of use along with Rago Brothers’ Privacy Policy shall be governed and construed in accordance with the laws of the state of New Jersey, excluding its conflict of law rules. You expressly consent and agree to submit to the exclusive jurisdiction and venue in the state and federal courts located in New York county, New York. The parties hereby waive any and all rights to a trial by jury. Any cause of action by you with respect to the Site, the terms of use, the privacy policy, or any content or related services must be instituted within six (6) months after the cause of action arose or shall be forever waived and barred.
